DADYMINDS Complaints and Resolution Policy

Version: 1.0

At DADYMINDS, we are committed to providing high-quality services and products. We recognize that there may be instances where our clients, customers, or stakeholders may not be fully satisfied. This policy outlines our commitment to addressing complaints promptly, fairly, and transparently and ensuring that resolutions are achieved promptly.

1. Purpose

The purpose of this policy is to:

• Provide a structured process for handling complaints.
• Ensure that all complaints are dealt with in a consistent, fair, and transparent manner.
• Resolve complaints as quickly as possible to the satisfaction of all parties involved.
• Improve the quality of our services and products based on feedback.

2. Scope

This policy applies to all clients, customers, and third parties who have a complaint regarding any aspect of the services, products, or activities provided by DADYMINDS.

3. Definition of a Complaint

A complaint is defined as an expression of dissatisfaction made to DADYMINDS related to its services, products, employees, or policies, where a response or resolution is explicitly or implicitly expected.

Complaints may include (but are not limited to):

• Quality of services or products.
• Delayed or inadequate service delivery.
• Miscommunication or lack of communication.
• Disputes regarding fees or charges.
• The behaviour of DADYMINDS employees or representatives.

4. How to Make a Complaint

Complaints can be submitted through any of the following channels:

• Email: Send an email to legal@mail.dadyminds.org with the subject "Complaint" and provide a detailed description of the issue.
• Phone: Call our customer service team at [+1 (307) 323-4616] to lodge a verbal complaint.
• Website: Visit our website at [any of our websites hosted on the company domain, "dadyminds.org"] and fill out the online complaint form under the "Contact Us" section.
• Mail: Write a letter addressed to DADYMINDS, Complaints Department, [1007 North Orange Street, 4th Floor Suite #2987, Wilmington, Delaware 19801, New Castle, United States of America] with the details of your complaint.

To help us address your concerns, please include the following information in your complaint:

• Your full name and contact information.
• A description of the complaint.
• Date(s) the issue occurred.
• Any relevant documents, emails, or other supporting information.

5. Complaint Handling Process

Upon receiving a complaint, DADYMINDS will follow these steps to resolve the issue:

Step 1: Acknowledgement

• We will acknowledge receipt of your complaint within 2 business days.
• The acknowledgement will confirm that we have received your complaint and are reviewing the matter.

Step 2: Investigation

• We will investigate the details of the complaint by gathering relevant facts and speaking with the necessary parties.
• We may contact you during this process to request further information or clarification.

Step 3: Resolution

• We aim to resolve complaints within 10 business days. If the investigation requires more time, we will inform you of the delay and provide an updated timeline.
• Once the investigation is complete, we will communicate the outcome to you, along with any corrective action taken (if applicable).

Step 4: Follow-up (if required)

• If the complaint cannot be resolved within the stated time frame, we will provide you with regular updates on the progress of your complaint.
• In some cases, we may offer a follow-up call or meeting to ensure that the resolution meets your expectations.

6. Escalation Process

If you are not satisfied with the resolution provided by DADYMINDS, you may request to escalate the complaint to a senior manager or executive within the company.

Escalation requests can be made via:

• Email: Send an email to ceo@dadyminds.org with the subject "Complaint Escalation."
• Phone: Contact our senior management team at [+1 (307) 323-4616].

The senior management team will review the escalated complaint and provide a final decision within 5 business days of receiving the request.

7. Confidentiality

All complaints will be handled in a confidential manner. Information relating to the complaint will only be shared with those directly involved in resolving the issue unless disclosure is required by law. We will take all necessary precautions to protect personal information as outlined in our Privacy Policy.

8. Record Keeping

We will maintain a record of all complaints received, including details of how they were investigated and resolved. These records will be retained for [Insert Retention Period, e.g., "2 years"] and will be reviewed periodically to identify any patterns or recurring issues.

9. Continuous Improvement

Complaints provide valuable feedback and help us improve our services and products. DADYMINDS will regularly review the nature and outcome of complaints to identify opportunities for continuous improvement.

10. Contact Information

For any questions or inquiries regarding this policy, or to file a complaint, please contact us at:

• Mail: 1007 North Orange Street, 4th Floor Suite #2987, Wilmington, Delaware 19801, New Castle, United States of America
• By email: legal@mail.dadyminds.org
• By phone number or WhatsApp: +1 (307) 323-4616
• By comment form, below